Virtual person-to-person chat has become very popular over the past several years, but it has been used predominately for personal communications. Businesses have been warming up to the idea of using this technology to better serve their customers.

Enter eClient™. eClient's™ EOA technology allows you to utilize the power of chat in a way that you never thought possible. You can immediately assist visitors to your Web site, and increase your sales. You can also promote customer loyalty by offering personal one-on-one chat sessions between a customer support specialist and your customer.

eClient™ chat enables better customer support by streamlining the chat process.

• Secure public and private chat functions
• Customizable chat window
• Customers are routed to the appropriate agent based on definable criteria
• Chat transcripts can be saved in customer's history file for future reference
• Agents have common responses and a complete customer history at their fingertips
• Chats can be transferred to other agents seamlessly, and
• The EOA technology allows for more simultaneous chats without additional network resources.